Progressive Web App (PWA): web based, mobile friendly
Progressive Web App for an online Pharmacy
The Mobile app and Admin Panel were built on a PWA technology (Progressive Web App). Therefore, it means that the app was built on a web-based platform but is mobile friendly (looks like an app on a mobile phone and works on Android phones and iPhones). That solution helps senior users and technicians to have the app on a computer screen and, also helps the pharmacists and younger generation users to have the app on their phone, anytime.
As a pharmacist, it is becoming increasingly important to meet customers’ needs in more places than just the traditional storefront. Certain groups such as the elderly or disabled have a harder time making it into the store to pick up prescriptions, and with the busy schedules of the average person finding the time to go into a store didn’t always work. Our client realized this need and approached us to find a solution. They wanted to create a platform that would allow them to fill, refill, and ship prescriptions without ever having to have the patient step foot in-store. We took this idea and designed a website that fulfilled these needs and additionally would allow the client and his team to communicate with patients in a convenient and user friendly manner.
Our first priority was making sure the platform was user friendly and would provide the same level of patient care and experience that customers receive in store. This meant that the client had to have a positive experience using the platform, but also that the legal requirements were being met as well. Maintaining the proper procedures and required communication levels remotely was something we had to get right! To accomplish this, we built two separate, but connected platforms to provide an optimal experience for both the pharmacists and their team, and the patients.
The first platform was built for pharmacists and technicians where they could securely action patients ’ submitted prescriptions. It allowed for communication between pharmacists and technicians, the ability to upload media to provide additional information on orders, as well as to receive, approve, and ship prescriptions to patients. The platform provided varying levels of access depending on the account type so that technicians could still have access to patients via communication channels, and prepare prescriptions, but the pharmacist was required to approve all orders and shipments.
The second platform was the customer-facing portal where patients could make a profile, upload, and order prescriptions. The system can also save prescriptions that had refills so patients could request a refill without re-entering the prescription information. Additionally, we built a communication channel between patients and the pharmacist where patients could request a consultation to have their questions answered in a conversation hosted on the platform. This feature allowed the client to maintain the level of patient communication that was expected in stores, in a digital manner.
Both platforms (Mobile app and admin panel) were built on a PWA technology (Progressive Web App). Therefore, it means that the app was built on a web-based platform but is mobile friendly (looks like an app on a mobile phone and works on Android phones and iPhones). That solution helps senior users and technicians to have the app on a computer screen and, also helps the pharmacists and younger generation users to have the app on their phone, anytime.
Contact us today and let us help you plan, design, build and launch your mobile or web app to the market.
Phone: (403) 464-4554